Refund & Cancellation Policy

Sliqd is a peer-to-peer marketplace operated by Sliqd Limited (Company No. 17219406). Most transactions on Sliqd are sales between private individuals (C2C). This policy explains your rights regarding refunds, returns, and cancellations. Please read it carefully before purchasing.

Sliqd's Buyer Protection Programme is automatically included in all qualifying transactions made through the Platform's payment system.

• Maximum refund cap: €150 per transaction.
• You have 5 calendar days from confirmed delivery to raise a Buyer Protection claim. After this period, funds are released to the Seller and the transaction is closed on the Platform.
• If your claim exceeds €150, Sliqd's liability is limited to €150. Any amount above the cap will be released to the Seller after the dispute period.
• To make a claim, contact support@sliqd.com with your order details and evidence within the 5-day period.
• The Programme covers: item not received, item materially not as described.
• The Programme does not cover: items seized by customs, buyer's change of mind, minor condition variations consistent with normal pre-loved wear.
• For claims above €150, you must pursue the Seller directly. Sliqd will assist with contact details.
• Where multiple transactions are made with the same seller and a claim relates to the same underlying issue (including seller impersonation or fraudulent provenance claims), Sliqd's total liability to any one Buyer shall not exceed €300 in aggregate regardless of the number of transactions. The per-transaction cap of €150 and the aggregate cap of €300 apply concurrently, whichever is lower applies.
• The Buyer Protection Programme is a voluntary commercial gesture and does not replace any statutory rights you may have against the Seller.

The majority of sales on Sliqd are between two private individuals. Where both Buyer and Seller are private individuals not acting in the course of a business:

• The Consumer Contracts Regulations 2013 do not apply.
• You do not have a statutory 14-day right to cancel or return the item.
• The Seller is under no obligation to accept returns unless they have expressly offered this in their listing.
• Your sole remedy if the item is not as described is through Sliqd's Buyer Protection Programme above.

Even where a return right would otherwise apply, the following items are non-returnable and non-refundable once delivered or once the relevant condition is met:

• Hygiene and health-sensitive items - underwear, intimate apparel, swimwear, adult products, and any item that contacts the body where hygiene is a material concern, once worn or delivered.
• Personalised or custom-made items - items made to your specification or personalised after purchase.
• Sealed goods with broken seals - cosmetics, perfumes, personal care products once the seal is broken.
• Pre-loved and second-hand items sold as described - where the Seller has accurately disclosed the condition and you purchased with knowledge of it, you have no return right based on condition alone.
• Digital content - any downloadable or streamable content once streaming or download has commenced.

Sliqd's Buyer Protection Programme does not cover items seized, held, destroyed, or delayed by customs authorities in any jurisdiction. By purchasing, you accept that customs seizure is an inherent risk of international trade and that this risk is entirely yours. All import duties and taxes are your sole responsibility.

To raise a dispute or make a Buyer Protection claim, email support@sliqd.com with:

• Your order reference number
• A description of the issue
• Photographs or evidence where relevant
• Your preferred resolution

We aim to respond within 2 business days. All disputes are subject to our full Terms and Conditions.

For our full Terms and Conditions, see sliqd.com/terms. For privacy queries, see sliqd.com/privacy-policy. Contact: hello@sliqd.com